ARTICLE 1: AREA OF APPLICATION
The following general terms and conditions of sale apply to all sales concluded through the website https://japan-streetwear.com/ managed and administered by the company Japan Streetwear®.
ARTICLE 2: ORDERS
Automated registration systems are considered as proof of the nature and content of the order. The website https://japan-streetwear.com confirms the acceptance of the order to the customer at the email address provided. The sale will be concluded upon validation by the website https://japan-streetwear.com of the payment for the order, i.e., the date of payment validation for orders paid online by credit card or the date of receipt of payment by check. The website https://japan-streetwear.com reserves the right to refuse or cancel any order from a customer with whom there is a dispute regarding the payment of a previous order.
ARTICLE 3: AVAILABILITY OF ITEMS
As long as our offers and their prices are visible on the site, they are valid. The availability indicated at the time of consultation of the site by the customer remains dependent on the stock status on our site https://japan-streetwear.com and, of course, with the suppliers.
To create our storefront and sales catalog, we work with databases enriched based on the information provided by our suppliers. Since this database contains over a hundred items, not all of them are stored in our inventory, and our offer is subject to the availability of items from the suppliers.
Only the definitive out-of-stock status of an item from our suppliers leads to its removal from our sales offer. In other cases, a new order within a certain period is still possible.
In case of unavailability of a ordered product, the customer is informed by email or on the invoice of the products shipped in the case of an order of multiple items.
Order delivery deadline: when placing the order and on the order confirmation, a delivery time is communicated to customers. It is calculated by adding the availability time of the longest product to the shipping time of the transport mode selected by the customer. From the order placement to its shipment, the customer has the possibility to cancel the order.
Special Cases:
Pre-order Items: Upcoming items are offered on the website https://japan-streetwear.com/ as pre-orders. This reservation is made with the indication of a release date announced by the publisher at the time of the reservation opening. This release date may be changed at any time by the publisher who is solely responsible for the marketing of the product.
Regardless, the website https://japan-streetwear.com endeavors, from the date of the definitive sale, to ship the items to customers who have reserved, based on the stock provided by the publisher for the release day.
ARTICLE 4: PRICES
Prices in euros are deemed net, excluding shipping costs. This price includes the price of the products, handling, packaging, and product storage. They can be modified at any time without notice, knowing that items will be invoiced based on the rates in effect at the time of order registration. All orders are invoiced in euros and payable in euros. Any customs fees or local taxes remain the responsibility of the recipient.
ARTICLE 5: SHIPPING COSTS
Shipping costs include a contribution to preparation, packaging, and postage. Please consolidate all your items in a single order. We cannot combine two separate orders, and shipping costs will be charged for each one.
ARTICLE 6: PAYMENT
You have several payment methods offering maximum security guarantees. You can pay:
– By credit or private card (Visa, Eurocard/Mastercard) either directly on the website, in the payment form offered during the ordering process (secure entry via SSL encryption), by filling in the card type, your card number without spaces, the verification number (located on the back of your card), and the expiration date.
– Through Paypal Payment
You have different payment methods and can even benefit from installment payments by credit card.
Payment is made on the secure banking servers of our partners. This means that no banking information concerning you will transit through the website https://japan-streetwear.com/
Payment by credit card is therefore perfectly secure; your order will be registered and validated upon acceptance of the payment by the bank.
ARTICLE 7: DELIVERY
We deliver to your home or to a pickup point. The delivery time includes the time for preparing the package plus the delivery time. The website https://japan-streetwear.com ships worldwide. The buyer is notified by emails of the different stages of the order tracking: preparation and delivery.
The delivery time includes the preparation time and the delivery provided by our carrier. The announced delivery time of 10 to 20 days is valid from the buyer’s reception of the order delivery email. The delivery time (announced by the carrier) does not bind the website https://japan-streetwear.com to a longer delay.
ARTICLE 8: WARRANTY – RETURNS – REFUNDS – WITHDRAWAL
The items provided by the website https://japan-streetwear.com are new and guaranteed against any defect. They are identical to those in traditional commerce and come from all referenced publishers and suppliers.
If an item is defective or not compliant, the buyer has 30 business days from the receipt of the items to request an exchange or refund. If the thirty (30) day period ends on a Saturday, Sunday, or a holiday, it is extended until the next business day.
The customer must return the new or unused items in their entirety and in their original packaging, intact, accompanied by any accessories, instruction manuals, and documentation (in their original cellophane packaging and with the corresponding invoice). In such a situation, the buyer must provide proof of the defect(s) to support@japan-streetwear.com (description and attached photos). If the product’s packaging has been damaged, we will be unable to accept a return and full refund of the order.
In case of exercising the right of withdrawal, the website https://japan-streetwear.com is obliged to refund the amounts paid by the customer, without charges, except for the return costs. The refund is due within a maximum of 14 business days from the date of receipt of the returned package(s).
Return shipping costs remain at your expense.
In the event of a refund, we guarantee that it will be made within a period of 14 days following the date of receipt of the returned package. No cash on delivery shipments will be accepted, whatever the reason.
ARTICLE 9: TRANSFER OF OWNERSHIP – TRANSFER OF RISKS
The transfer of ownership of the products to the buyer will only take place after full payment of the price by the buyer, regardless of the delivery date of the said products. However, the transfer of the risks of loss and deterioration of the products will take place upon delivery and receipt of the said products by the buyer.
ARTICLE 10: PROTECTION OF YOUR PERSONAL DATA
Japan Streetwear® owns all or part of the databases making up this website. By accessing this website, the customer acknowledges that the data comprising it are legally protected, and expressly undertakes not to extract, reuse, store, reproduce, represent, or retain, directly or indirectly, on any type of media, by any means, and in any form whatsoever, all or a qualitatively or quantitatively substantial part of the content of the databases appearing on the site they access.
ARTICLE 11: LIABILITY
The product descriptions present in the databases of https://japan-streetwear.com were entered based on information provided by the publishers. The website https://japan-streetwear.com is not responsible for the content of the works and cannot be held liable to the buyer. The responsibility of the website https://japan-streetwear.com cannot be sought in the event of force majeure (strike, flood, fire, etc.).
The products offered comply with the applicable law in Hong Kong. The website https://japan-streetwear.com declines all responsibility if the delivered item does not comply with the legislation of the delivery country (censorship, prohibition of a title or author, etc.). The website https://japan-streetwear.com is not responsible for the content of the websites to which hypertext links may refer from its own site.
ARTICLE 12: APPLICABLE LAW
All clauses in these general terms and conditions of sale, as well as all purchase and sale transactions referred to therein, shall be subject to the law of Hong Kong.
ARTICLE 13: BUYER’S ACCEPTANCE
These general terms and conditions of sale, as well as the prices, are expressly agreed and accepted by the buyer, who declares and acknowledges having perfect knowledge of them, and therefore waives the right to rely on any contradictory document, and in particular their own general terms of purchase, the act of purchase entailing acceptance of these general terms and conditions of sale.
These conditions are subject to change at any time without notice by the website https://japan-streetwear.com. Updated terms and conditions of sale as of January 1st, 2020.
ARTICLE 14: Stripe – ADDITIONAL TERMS AND CONDITIONS; EULA
When you use the Stripe services provided by Stripe.shop Limited (hereinafter referred to as the “Stripe service provider”) to make a purchase on our website, the responsibility for your purchase will first be transferred to Stripe.shop Limited before being delivered to you. The Stripe service provider primarily assumes responsibility, with our cooperation, for payment and customer service related to payment. The conditions between the Stripe service provider and the customers using Stripe services are governed by separate agreements and are not subject to the conditions set out on this website.
Regarding customers making purchases through the checkout of the Stripe service provider, (i) the Privacy Policy of the Stripe service provider applies to all payments and must be reviewed before making a purchase, and (ii) the Refund Policy of the Stripe service provider applies to all payments unless expressly stated otherwise by the concerned provider to buyers. Additionally, the purchase of certain products may also require buyers to accept one or more End-User License Agreements (or “EULAs”) that may contain additional conditions established by the product provider rather than by Us or the Stripe service provider. You will be bound by any EULA you accept.
We and/or entities selling products on our website using Stripe services are primarily responsible for warranty, maintenance, product support, or technical services for these products. We and/or entities selling products on our website are primarily responsible for fulfilling orders and EULAs concluded by the end-user customer. The Stripe service provider is primarily responsible for facilitating your payment. You are responsible for charges, taxes, or other costs associated with purchasing and delivering your items resulting from charges arising from your relationship with payment service providers or rights and taxes imposed by your local customs or other regulatory body.
For any disputes or customer service inquiries, you can contact us by email at support@japan-streetwear.com.
Any questions regarding payments made through the Stripe service provider must be addressed to support@stripe.shop
As far as possible, we will collaborate with You and/or any user selling items on our website to resolve a dispute arising from your purchase.